1. Introduction
This Cookie Policy explains how cookies and similar tracking technologies are collected, stored, and used when you access or use the Coquitlam website. The policy applies to all visitors and registered users located in Canada.
By continuing to use the website, you acknowledge that you have read and understood this Cookie Policy. Where continued use constitutes consent under applicable law, that consent applies only to the categories of cookies described below and only for the purposes stated.
This document should be read together with the Privacy Policy, which provides additional detail on how personal information is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
2. What Cookies Are
A cookie is a small text file placed on your device by a website server. Cookies allow a website to recognize your device across sessions, retain certain preferences, and support specific technical functions. Similar technologies include pixel tags, web beacons, local storage objects, and session identifiers. References to cookies in this policy include these related technologies unless stated otherwise.
Cookies may be set directly by the platform (first-party cookies) or by third-party service providers acting on its behalf (third-party cookies). Cookies may apply only for the duration of a single browser session (session cookies) or remain on your device for a defined period after the session ends (persistent cookies).
3. Categories of Cookies Used
3.1 Strictly Necessary Cookies
Strictly necessary cookies are required for the website to function. They support account authentication, session management, fraud prevention, and security controls. Without these cookies, services requested by the user cannot be provided. Because these cookies are essential to the operation of the site, they do not require user consent under applicable guidance.
Examples of purposes covered include:
- Maintaining a logged-in session
- Preventing cross-site request forgery
- Enforcing access controls and age-verification checks
- Supporting geolocation functions required for regulatory compliance
3.2 Functional Cookies
Functional cookies allow the website to remember user choices, such as preferred language, display settings, or jurisdiction-related configurations. They improve consistency across visits but are not strictly required for the site to operate. Functional cookies may be disabled, although certain features may not behave as intended if they are turned off.
3.3 Analytics Cookies
Analytics cookies are used to understand how visitors interact with the website. This may include information such as pages visited, time spent on each page, navigation paths, and error events. The data collected is aggregated and used to identify technical issues and improve site performance. Analytics cookies are not used to identify individual users directly.
Third-party analytics providers may process data on behalf of the company under data processing agreements that restrict their use of the information to the purposes specified in those agreements.
3.4 Advertising and Attribution Cookies
Where advertising cookies are used, they support the measurement of marketing campaigns and the attribution of visits to specific referral sources. These cookies may record whether a user arrived at the site through a particular link or channel.
In accordance with guidance from the Office of the Privacy Commissioner of Canada, advertising cookies are not used to build detailed behavioural profiles without the user’s explicit consent. Where such cookies are deployed, users are informed of their purpose and provided with a clear means to opt out. Any opt-out exercised will take effect promptly and will be maintained across subsequent sessions.
3.5 Responsible Gambling and Compliance Cookies
Certain cookies support functions linked to regulatory obligations. These may include tools that monitor session duration, enforce self-exclusion settings, or support responsible gambling controls activated on an account. These cookies are treated as necessary for the provision of a regulated service and are not subject to optional opt-out where they are required to fulfill a legal or regulatory obligation.
4. Data Collected Through Cookies
Cookies used on the website may collect or process the following types of information:
| Category | Examples |
|---|---|
| Device and connection data | IP address, browser type, operating system, device identifiers |
| Session data | Pages visited, time on site, click paths, error logs |
| Account-related data | Session tokens, authentication state, account preferences |
| Interaction data | In-session behaviour relevant to security or compliance monitoring |
Cookies are not used to collect payment card details, government-issued identification numbers, or sensitive personal information beyond what is necessary for the purposes described in this Cookie Policy.
5. Legal Basis and Consent
Use of cookies is governed by PIPEDA and, where applicable, provincial privacy legislation, including British Columbia’s Personal Information Protection Act. The following bases for processing may apply:
- Strictly necessary cookies: no consent required; processing is necessary to provide the service.
- Functional, analytics, and advertising cookies: user consent, obtained through the cookie preference tool or banner at the time of first visit.
Consent for non-essential cookies may be withdrawn at any time by adjusting preferences through the settings available on the website. Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.
6. Managing and Disabling Cookies
Cookies may be controlled through the following means:
- The cookie preference centre, accessible via the link in the website footer, allows users to review and adjust selections by category. Changes take effect immediately.
- Browser settings may also allow blocking or deletion of cookies. Instructions for common browsers are available through the respective browser provider’s support documentation.
Blocking all cookies will prevent certain parts of the website from functioning correctly, including account login and session management.
Opting out of third-party advertising cookies through the preference centre does not prevent third parties from setting cookies through other websites that users visit. For broader opt-out options, users may consult industry tools such as those provided by the Digital Advertising Alliance of Canada.
7. Third-Party Cookies
Some cookies on the website are set by third-party providers, including analytics services and advertising networks. These providers operate under their own privacy policies and are contractually restricted from using data collected on behalf of the company for purposes other than those specified in the relevant agreements. Data collected through cookies is not sold to third parties.
A list of active third-party cookie providers is available in the cookie preference centre and is updated when material changes occur.
8. Retention Periods
Session cookies are deleted when the browser is closed. Persistent cookies remain on the device for the period specified at the time they are set, which varies by cookie category. Analytics and advertising cookies are generally retained for no longer than thirteen months. Strictly necessary cookies are retained only for as long as required to fulfill their stated function.
9. Changes to This Policy
This Cookie Policy may be updated to reflect changes in technology, regulation, or operational practices. When material changes are made, the effective date at the top of this document will be updated and, where appropriate, registered users may be notified through their account or by email. Continued use of the website after an update constitutes acknowledgement of the revised Cookie Policy.
10. Contact
Questions about this Cookie Policy or requests to exercise rights in relation to data collected through cookies may be submitted through the support channels listed on the Contact page. Requests relating to personal information will be handled in accordance with the Privacy Policy and applicable Canadian privacy law.